BulletProof Real Estate Agent, LLC

Terms and Conditions

1. Introduction and Scope

BulletProof Real Estate Agent, LLC (“BulletProof,” “we,” “us,” or “our”) provides software-as-a-service (SaaS) solutions, including certain search engine optimization (SEO) services, real estate website development services, and outbound AI-powered voice calling services (collectively, the “Services”), specifically designed for real estate agents.

The Services, information, and content provided by BulletProof are made available exclusively through our official websites:

bulletproofrealestateagent.com

joinbulletproof.com

kouri.ai

bulletproofvoice.com

bulletproofidx.com (which forwards to joinbulletproof.com/website)

and via the client login portal at app.joinbulletproof.com.

By accessing or using any of these websites, the client portal, or the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Eligibility

You must be at least 18 years old and authorized to enter into binding agreements to use our Services. By using our Services, you represent and warrant that you meet these requirements.

3. Subscription, Term, and Renewal

Initial Term: Your subscription term will commence on the Subscription Start Date specified in your Order Form or upon the launch date of your website or service, whichever occurs first, and will continue for an initial period of twelve (12) months (the “Initial Term”).

Fixed 12-Month Term:BulletProof only offers subscriptions for fixed twelve (12) month terms. No shorter subscription periods are available.

Automatic Renewal: Upon completion of the Initial Term, your subscription will automatically renew for successive twelve (12) month periods (“Renewal Terms”) unless you provide BulletProof with written notice of non-renewal at least thirty (30) days prior to the end of the then-current subscription term.

Early Cancellation: If you choose to terminate your subscription before the end of the Initial Term or any Renewal Term, you must provide BulletProof with at least thirty (30) days’ prior written notice. In the event of early cancellation, you agree to pay the full remaining balance of the fees due for the entire term.

Non-Refundable Payments: All payments previously made are non-refundable, and no pro-rata refunds or adjustments will be issued.

4. Fees and Payment

Payment Terms: The fees for the BulletProof Real Estate Agent Service and any additional Professional Services (“Fees”) are set forth in the Subscription Agreement and are payable in advance, irrevocable, and non-refundable except as set forth in these Terms.

Billing and Authorization: You authorize BulletProof to charge your designated payment method for all fees, including renewals and any applicable taxes. You agree to keep your payment information current and accurate.

Late Payments: Overdue payments may incur a late fee of 1.5% per month (or the maximum amount permitted by law), plus costs of collection.

Failed Payments: If a payment is declined, BulletProof may suspend or terminate your access to the Services until payment is received.

Right to Set-Off: BulletProof reserves the right to offset any amounts owed against any credits or payments due to you.

5. Use of Services

License:Subject to your compliance with these Terms, BulletProof grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes only.

Prohibited Conduct: You agree not to:Use the Services for any unlawful or unauthorized purpose;Copy, modify, distribute, sell, or lease any part of the Services; Reverse engineer, decompile, or attempt to extract the source code of the Services; Use automated means (such as bots, crawlers, or scrapers) to access the Services; Interfere with or disrupt the integrity or performance of the Services; Use the Services to compete with BulletProof or for any revenue-generating endeavor other than as expressly permitted.

6. User Representations and Responsibilities

You represent that all information you provide to BulletProof is accurate, current, and complete. You agree to comply with all applicable laws and regulations in connection with your use of the Services. You agree not to misuse the Services or interfere with the security or functionality of the Services.

7. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Services or the Site (“Submissions”) you provide are non-confidential and shall become BulletProof’s sole property. BulletProof shall have unrestricted rights to use, reproduce, modify, and distribute such Submissions for any lawful purpose without compensation or acknowledgment to you.

8. Listings Management and Reputation Monitoring

BulletProof may create, claim, verify, edit, and manage your business listings, including Google Business Profiles, as part of the Services. You agree to cooperate fully and provide accurate information as requested. Services include reputation monitoring, aggregation of online reviews, social media posts, and limited competitor monitoring.

9. Intellectual Property Rights

All intellectual property rights in the Services, including software, content, trademarks, and logos, are owned or licensed by BulletProof.

You may not use BulletProof’s trademarks or content without prior written permission.

10. Website Services: Ownership, Hosting, and Access

10.1 Proprietary Platform and Backend Access

Websites built and hosted by BulletProof are developed on our proprietary platform. While you own your domain name and all content you provide (including text, images, and branding), the underlying website infrastructure, source code, and backend technology remain the exclusive property of BulletProof.

To ensure security, performance, and reliability, backend access is not provided for external hosting or modifications.

10.2 Website Transferability

Websites built on BulletProof’s proprietary platform cannot be transferred as-is to another hosting provider. However, you retain full ownership of your content and may use it to rebuild your website elsewhere if you choose.

10.3 Hosting and Management

BulletProof exclusively hosts your website as part of your monthly subscription. This includes management of all updates, security, and ongoing maintenance to ensure performance and reliability. If you cancel your website hosting with BulletProof, your website will be taken offline and will no longer be accessible. You retain ownership of your domain name and any content you provided (such as text, images, and branding); however, the website itself, including its design, structure, and backend technology, remains the property of BulletProof. To maintain an online presence, you would need to build a new website elsewhere using your owned content.

10.4 IDX Services

The IDX service is provided by a separate service provider, IDX Broker, operated by Elm Street Technology, LLC. BulletProof includes the cost of IDX fees as part of your website subscription for convenience, but does not own or operate the IDX service. BulletProof’s hosting fee ensures your website remains live, secure, and maintained on our proprietary platform. Payment for IDX does not confer ownership of the website or hosting; it solely covers MLS data display through the third-party IDX provider.

10.5 Website Management

You may manage your website content (e.g., adding blog posts, updating text/images) through provided tools, but full backend access is not available. For full control, you may build a new website elsewhere using your owned content.

11. Voice and AI Services (KOURI.AI and BulletProof Voice)

11.1 User Responsibility for Outbound Communications

By using BulletProof’s Voice and AI services, including KOURI.AI and BulletProof Voice, you acknowledge and agree that you are solely responsible for all outbound calls, messages, and communications initiated through the platform. You represent and warrant that you have obtained all necessary consents and authorizations from recipients as required by applicable law, including but not limited to the Telephone Consumer Protection Act (TCPA), state telemarketing laws, Do Not Call (DNC) regulations, and all other relevant federal, state, and local laws.

11.2 Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry standards governing outbound communications, telemarketing, privacy, advertising, and fair housing. BulletProof does not monitor, review, or control the content or recipients of your communications and disclaims any responsibility or liability for your use of the Voice and AI services.

11.3 Content Ownership and Accuracy

You are solely responsible for the content, accuracy, and legality of all communications sent through the Voice and AI platform. You represent and warrant that your communications do not violate any third-party rights, including intellectual property, privacy, or publicity rights.

11.4 Indemnification

You agree to indemnify, defend, and hold harmless BulletProof Real Estate Agent, LLC, its affiliates, and their respective officers, directors, employees, and agents from any and all claims, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Voice and AI services;Any outbound communications or messages sent through the platform;Any alleged or actual violation of law, regulation, or third-party rights;Any failure to obtain necessary consents or comply with applicable telemarketing, privacy, or advertising laws.

11.5 Disclaimer of Warranties and Liability

BulletProof provides the Voice and AI services “as is” and “as available” and expressly disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. BulletProof shall not be liable for any damages, losses, or liabilities arising from your use of the Voice and AI services, including but not limited to any claims relating to outbound communications, telemarketing, or alleged violations of law.

12. Termination

BulletProof may suspend or terminate your access for breach of these Terms, non-payment, or to protect its rights.Upon termination, your right to use the Services ceases immediately. All fees due remain payable.

13. BulletProof 12-Month Google Guarantee

This Guarantee (“Guarantee”) is provided by BulletProof Real Estate Agent (“BulletProof”) to the enrolled real estate professional (“Client”) under the following terms and conditions.

13.1 Scope of Guarantee

BulletProof guarantees that, within twelve (12) months of completing onboarding, the Client’s Google Business Profile (GBP) will appear on the first page of Google for at least one of the following search terms (or equivalent variations):

“Realtor in [Client’s primary city]”

“Best realtor in [Client’s primary city]”

“Real estate agent in [Client’s primary city]”

Definition of “First Page”:
Includes any Google local results — Maps or organic — ranked within the top 20 positions.

13.2 Eligibility Requirements

Client must meet all of the following to remain eligible:
a. Website Requirement – Maintain an active, functional website connected to the GBP. BulletProof-built websites are strongly recommended.
b. Monthly Coaching Participation – Attend at least one BulletProof coaching call per calendar month (or make up if missed).
c. Weekly Google Review Activity – Obtain and respond to at least one new Google review each week.
d. Timely Onboarding – Complete all onboarding steps within 30 days of enrollment.

13.3 Disqualifying Actions

Guarantee is void if the Client:

Misses coaching for 2+ consecutive months

Skips review activity 4+ weeks cumulatively

Disables/modifies their GBP without notice

Ignores critical SEO recommendations

Engages in deceptive practices (e.g., fake reviews)

13.4 Ongoing Optimization Commitment

If Client meets all eligibility requirements and is not ranking on the first page after 12 months, BulletProof will continue providing optimization services at no extra cost until the ranking goal is achieved.

13.5 Limitation of Liability

This Guarantee excludes delays caused by:

Google algorithm updates

Market saturation or keyword volatility

Circumstances beyond BulletProof’s control

It applies strictly to Google Business Profile rankings and does not extend to organic website SEO or non-local results.

13.6 Governing Law

This Guarantee shall be governed by the laws of the State of Texas, where BulletProof Real Estate Agent is headquartered.

14. Indemnification

You agree to indemnify, defend, and hold harmless BulletProof, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including attorneys’ fees) arising from your use of the Services or violation of these Terms.

15. Modifications

BulletProof may update these Terms at any time by posting revised Terms on the Site. Continued use constitutes acceptance of changes.

16. Governing Law, Jurisdiction, and Arbitration

16.1 Governing Law & Venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict‑of‑law rules. Any legal action arising from these Terms or the Services not subject to arbitration must be filed in the state or federal courts located in Parker County, Texas, for which you and BulletProof both consent to personal jurisdiction.

16.2 Mandatory Binding Arbitration

Please read carefully — this section requires you and BulletProof to resolve disputes by binding individual arbitration, and limits your rights in court proceedings.

Scope: This arbitration agreement covers any dispute, claim, or controversy arising out of or relating to these Terms or the Services—except you may still file eligible claims in small claims court.

No Class Actions or Jury Trials: You and we waive any right to a trial by judge or jury and waive any right to participate in a class, consolidated, or representative action.

AAA Rules Apply: All arbitrations will be conducted under the rules of the American Arbitration Association (AAA), using a single neutral arbitrator.

Binding & Final: The arbitrator’s decision is final and binding, subject only to limited judicial review under the Federal Arbitration Act (“FAA”).

Confidentiality: Arbitration proceedings and any resulting award are confidential.

Initiating Arbitration: To start arbitration, send a signed letter describing your claim to:

BulletProof Real Estate Agent, LLC

Attn: Legal Department 4971 E Interstate 20 Service Rd N,

Ste 603 Willow Park, TX 76087

BulletProof will respond and participate in arbitration per AAA rules. If arbitration costs create a hardship, we’ll cover administrative fees as needed.

16.3 Small Claims Court Option
You or BulletProof may instead choose to resolve a dispute in small claims court for claims within jurisdiction limits. If either party files arbitration first, the opposing party must withdraw arbitration and proceed in small claims court only.

16.4 Severability & Exceptions
If any portion of this arbitration clause is deemed invalid or unenforceable, the rest remains in effect. The FAA, as federal law, governs this clause. Requests for injunctive or provisional relief (like pre-arbitral relief) can be filed in court without waiving arbitration rights.

17. Miscellaneous

These Terms constitute the entire agreement between you and BulletProof regarding the Services.If any provision is found unenforceable, the remaining provisions will remain in effect.Failure to enforce any right or provision will not constitute a waiver of such right or provision.

18. Notices

All notices required or permitted under these Terms must be sent to:

Email:

info@bulletproofrealestateagent.com

Mail:

BulletProof Real Estate Agent, LLC

4971 E Interstate 20 Service Rd N

Ste 603, Willow Park, TX 76087-3244